What a Great Question: Interviewing your Prospective Hiring Manager

Here are Four Questions to ask while You’re being Interviewed: Why do you need to hire for this role? What is the relationship this role has to other lines of business within the organization? What characteristics do you look for in employees that make them great members of the team? A question specific to research […]

Crush the Interview with these DO’s and DON’Ts

Barry talking with staff members

DO: Bring a few printed copies of your resume. I have attached the version that was submitted. Greet the interviewer(s) by title (Ms. Mrs. Mr. Dr. Etc.) and last name. If you are unsure of pronunciation or title, ask the receptionist. Remember that body language is being communicated. Sit upright and look alert/interested at all […]

Are you creating MOMENTS for your employees?

If you look back on your working life, what memories stand out the most? Chances are you’ll remember specific moments that have come to define how you feel about a particular role or organization. These moments are called ‘peak’ moments and happen throughout our working lives. They are also super powerful, so as leaders, managers, and team members, why don’t we make an effort to create more of them? Why do we miss so many opportunities to create meaningful moments that have such extraordinary impacts on others?

Our team recently finished reading The Power of Moments by brothers Chip and Dan Heath and all I can say is.. WOW, how inspirational! The Heath Brothers discuss how MOMENTS at work tend to arise from one of the following:

  • Transitions– An employee’s first day at work, a promotion, the end of a project
  • Milestones– Long service landmarks, retirement, the recognition of key achievements
  • Pits– Employees facing bereavement, stress, or even a poor performance review

It is these MOMENTS that are a unique opportunity to transform the employee experience and build engagement, yet we often fail to take advantage of them. With a little effort, we can create powerful MOMENTS that linger long in our employees’ memories. The recipe for success, according to the Heath brothers, involves one or more of the following ‘ingredients’.

1. Moments of ELEVATION – These moments ‘break the script’ and are unexpected.
2. Moments of INSIGHT – These moments result in an “a-ha” moment for people.
3. Moments of PRIDE – These moments are where recognition is given, which is crucial.
4. Moments of CONNECTION – These moments bring colleagues and teammates together and deepen the relationship between them.

Our goal for this year as a company is to create MOMENTS for our team by developing an intentional strategy to help everyone feel connected to our strong company culture. We have been and will continue to utilize the Heath Brother’s approach and encourage you to do the same. Here is a recent example of how we’ve done this.

We created the ‘Blue Box’ strategy where every quarter our employees will be hand delivered a Blue Box full of our company’s branded SWAG. These items will be seasonal and will change every quarter. On each employee’s first day a Blue Box is delivered to them with a handwritten note signed by our corporate team letting them know how excited we are to have them. (ELEVATION) Our hope is that this will create a sense of belonging from the very beginning of their employment and may even cause them to have an “a-ha” moment. (INSIGHT) We recognize every employee’s birthday and we send them a gift card and note on their birthday letting them know how much we appreciate them and how valuable they are to our team. (PRIDE) We host employee parties twice a year and encourage everyone on our team to bring their spouses and children with them to the event. It is our hope that through this time together, our employees’ families will learn that they are also a part of our team. (CONNECTION)

I do not know what will work best to create MOMENTS for your employees, but I do know the importance of doing so. These moments will drive your employees to be more engaged, satisfied, and will hopefully lead them to be loyal to your organization for years to come. I challenge you to consider what this process of creating MOMENTS for your team looks like and work to implement them, very soon. I think you will be very pleased with the impact this has on your team!

Do you know the 5 fundamental laws of valuing others?

When people at a networking event ask me about my career, I often say that I teach people how to value others. Many are surprised at this remark and almost every time they reply, “Well, does it work?” Oddly enough, this type of work seems to be in great demand. What has happened to our […]

Are you STRETCHED or STRESSED in your job?

In October of last year, I received my DISC certification. DISC is an older personality assessment that has been used in the workplace for many years. Developed by William Marston in the early 1940s, the DISC assessment defines four distinct behavioral styles and provides a framework to better understand yourself and others. Marston was specifically […]

If Your Boss Doesn’t Speak To You, Find A New Job

Yesterday, I was working with two managers of a sandwich shop. We have been working together for the past six months to work around the various issues they have been experiencing as managers. I have provided them with an assortment of management coaching tips to use as they run the sandwich shop, but yesterday I […]

The #1 Question We Get Asked In An Interview

Over the last 90 days, I have interviewed about 30 people. Interviewing is super fun to me. I am just generally curious about humans. I love to learn about others and dive into what makes each person unique, yet quirky at the same time.  Over the past 15 years, we have worked to refine our […]

What did you NOT learn in kindergarten?

Once, when working with a team, the group could not finish a conversation without interrupting each other. I mean EVERYONE on the team kept interrupting. They acted like a bunch of kindergarteners. “Look at me!” “Listen to me!” I almost expected them to start jumping up and down when they couldn’t have a turn.   The tendency to interrupt others […]


ICAP is excited to offer a NEW Candidate Referral Bonus Program beginning in 2024!
A $1000 bonus will be paid to anyone who refers a candidate who is subsequently placed via Intellectual Capitol. Alternatively, in lieu of the bonus paid to you, ICAP can contribute $1,000 to a charity of your choice. 
Want to learn more? Or have someone in mind to refer for an open position?

Better Retention Team Engagement Greater Profitability