No Crystal Ball – Principles for Disaster Recovery

The #COVID19 pandemic continues to show gaps in predicting disasters. Though I wouldn’t advise using a crystal ball, businesses and organizations need some methodology or framework to prepare for a disaster, the future, and the evolution of ‘business as usual.’ In 17 years partnering with clients, ICAP uses FIVE basic principles to guide disaster recovery. […]

Selecting a COTS System?

If you’re selecting a piece of technology to further automate your business processes, we’ve got a few suggestions based on our experience with clients: 1. Ensure your manual processes are documented well. In order to properly ascertain whether the software solves a problem, business processes must be documented to the fullest extent within the organization. […]

The Room Where It Happens

Let’s talk about Employee Engagement. According to Gallup, 2019 saw employee engagement rise to 35%, with those actively disengaged tied at its lowest 13%. This leaves 52% in the not engaged category. Keep in mind, these numbers are before the #Coronavirus and the protests resulting from the deaths of George Floyd, Ahmaud Arbery, and Breonna […]

Hiring Amongst High Unemployment

As organizations and companies begin to stabilize (hopefully) soon, hiring practices may shift and change. Lots may be hiring remotely with most adapting to the weird time we’re collectively in. You also might be under an avalanche of resumes. A couple core principles in hiring principles we’re reflecting on right now are below: Weed Out […]

Cheering You On

2020 has been quite a year, hasn’t it? Who knew that ‘murder hornets’ wouldn’t make the top 3 concerns for Americans right now? 2020 did. You might find yourselves asking, why are we talking about murder hornets? Well, that’s a good question. I bring it up because I think it speaks to how businesses are […]

Back to Normal? Bringing the Uncertainty Along

As South Carolina and states around the country slowly reopens to go back to work, ICAP has noticed a few things we’re bringing back with us. We’d like to share those observations and share some solutions below. Team members and employees are likely bringing lots of uncertainty back into the workplace This is not the […]

Returning to Work – Here’s How We’re Handling It

As things are changing in South Carolina and other states around the country, ICAP is returning to work soon. I know this may not apply to other companies, but I wanted to pass some data along and let you know what ICAP’s roadmap is. We’re doing a few things to promote customer and team member health, […]

Mental Health Check-In

We’ve seen plenty of help in the at-home fitness arena … but not so much in the mental health department, where just about all of us are stuck right now. We’re either quarantined totally alone (and that can escalate any thoughts in our heads), or stuck in a home with the same people day after […]